Feel free to ask any questions you have
Can I get a privacy guarantee?
your privacy is extremely important to us.
Our plain, boring packaging enables you to shop with TTLoveYou in complete confidence. All orders are shipped from our warehouse This is how your TTLoveYou order is discreetly and securely packaged.
Returns Policy
You have 60 days from the day of purchase to return items to us for your money back. Unopened, unused or unworn products that have packaging or tags intact are eligible for this type of return. Please note that we cannot offer exchanges. Returns are sent through USPS.
You can use ‘normal returns’ if you’ve changed your mind about any item you have purchased with us. You have 60 days to return it, but it must be unopened, unused or unworn and have packaging or tags intact. You’ll get a full refund.
The 100-Day Money-Back Promise applies to sex toys and bondage items only. If a sex toy you’ve bought from TTLoveYou doesn’t enhance your sexual happiness after you’ve tried it, then we’ll give you your money back in the form of a voucher. Lingerie, lubricants, advent calendars, and gifts and games are excluded. The number of refunds you may receive under the 100-Day Money-Back Promise is limited entirely at TTLoveYou’s discretion.
Product Warranty
Defective products are eligible for TTLoveYou’s 1-year product warranty. ensuring your purchase is protected for an extended period. If anything goes wrong with your product, we will replace it or refund it.
Can I cancel my order?
Q: Can I cancel my order?
A: Our first priority is to ensure that your items ship in a timely manner. Once an order is placed and all of the billing and shipping information has been verified, the order is immediately transmitted to our warehouse for processing. For this reason we are unable to cancel your order once it has been placed.
Q: Can I change the size or color of an item?
A: We are unable to modify your order after it has been placed.
Q: Can I add or remove items from my order?
A: We are unable to make any changes to your order once it has been placed.
Q: Can I change my address?
A: We strive to ship your order as quickly as possible. Once your order is sent to our warehouse, we are unable to change the address.
Q: Can I change my shipping method?
A: Unfortunately, we cannot change the shipping method once an order is placed.
What is the status of my order?
Can I get a privacy guarantee?
Q: What is the status of my order?
A: You can check you order status with your email address, order number, and billing zip code through the Order Status page. Here are some terms that will help you understand your order status.
Open – Order has been received
In Process – Order transmitted to warehouse to start the packing and shipping process
Partially Shipped – Some of your items have been shipped. You card has been charged for the product that shipped and the shipping cost.
Shipped – You entire order has been processed and shipped and your card has been charged.
Cancelled – Your order has been canceled and you have not been charged.
Q: When will I receive my order?
A: Orders usually take 1-2 business days, Monday-Friday excluding holidays, to process before being shipped. Once the order has shipped, how quickly you receive it depends on the shipping method selected. Estimated delivery dates are provided at checkout. Please keep in mind they are estimated only—-we do not guarantee the delivery date. Please see the chart below to view the shipping timeframes associated with our shipping methods.
Q: Will I be notified when my order is shipped?
A: Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.
Q: I did not get my order/shipment confirmation email.
A: Our order and shipment confirmation emails are automatically generated once the order has been placed or shipped and sent to the email address provided at the time the order was placed. Sometimes the emails may end up in your Junk Folder. You may want to add [email protected] to your contacts list to ensure the email is pulled into your Inbox.
Q: When will my backordered item(s) ship?
A: If any of your items are on backorder they will be processed and shipped as they become available. You will only be charged for the product, as the full shipping charge of you order would have been charged when the first part of your purchase was shipped.
Track My Order
Q: I don’t have my package but tracking shows delivered.
A: Please check all places around your home that the package may be left upon delivery. Sometimes the order may be left at a side/back door or hidden behind a plant or furniture in front of the house. We also suggest that you check with your neighbors or the others household members to see if the package was accepted on your behalf. If the order was delivered to an apartment or office building please check with the management office or receptionist.
If the order was placed with Economy shipping the final delivery would have been made by the US Postal Service. Please check your mailbox, parcel locker, or community box for the package. We also suggest reaching out to your local post office and see if the package is being held on the Notice Left Shelf for pick up.
Q: Why are items missing from my order?
A: Not all of the items you order will fit in the same box. In a case like this some items may need to be shipped separately and may be delivered on a different date. We also have some items that are shipped directly from our vendor like our customized tees and Old School Design shirts. The item missing may also currently be out of stock and will be notated as a backorder on your invoice.
Q: I just received my item, and it’s damaged! What do I do?
A: If your item arrives defective or damaged in transit, please contact us so we can resolve the problem. Please have pictures ready to send us of the damaged items and damaged areas. Please be advised, all returns must be made within 30 days of receipt.
Q: I received the wrong item, how do I get what I ordered?
A: Mistakes happen. Sometimes you may receive the incorrect item…we want to know about this so we can fix it! Please contact us. If you choose to email us, please provide us with a picture of what you received so we can get the issue corrected in a quick matter. We want you to receive the item that you ordered, not something you do not want.